2017, July, 03

One airline gets it wrong, the other gets it right

Leveraging the full power of social media, frustrated passengers have recently exposed some very disturbing experiences on commercial airlines.  Given that providing exceptional customer experience is key to any business’ success, let’s look at customer sentiment about two airlines at opposite ends of the spectrum.

Read more: One airline gets it wrong, the other gets it right
2017, June, 26

Blue Ocean Shift

The book Blue Ocean Strategy was a global sensation and considered the most influential leadership concept of the new millennium.  Published in 2005, it has sold over 3.6 million copies and has been translated into 44 languages. I had the pleasure of contributing a case study to the book and being one of the core, original team members behind the movement it created. So it’s with great anticipation that I await the publication of the sequel, Blue Ocean Shift.

Read more: Blue Ocean Shift
2017, June, 19

It’s Amore: Slingshot Dinner Experience

Among my favorite, signature events are immersive ‘Re-Imagine’ dinners for small groups of VIP attendees. These 4-hour long experiential journeys combine the thrill of team cooking, round-table discussion that I facilitate on the topic of re-imagining boundaries, and a culinary indulgence reflecting the key themes of the dinner conversation.  I facilitated one such event earlier this month with rousing results.

Read more: It’s Amore: Slingshot Dinner Experience
2017, June, 12

Onboard with GInI

I am pleased to share that I have been invited to join the Board of Advisors for the Global Innovation Institute.

Read more: Onboard with GInI
2017, June, 05

How the Dollar Shave Club re-imagined market boundaries

When it comes to change management and innovation strategy, companies don’t have to make the choice between jumping into something completely new or standing still.  Instead, you can adopt a more gradual approach, which I call ‘3 levels of blue waters’”

Read more: How the Dollar Shave Club re-imagined market boundaries


Your email address will never be shared.
Invalid form
Sent successfully!
Receive exclusive content, including highlights of creative advice from some of the world’s leading visionaries, by registering your email address.
FacebookTwitterGoogle +LinkedinRSS Feed