I had the privilege of interviewing Tony Hsieh — the visionary behind Zappos and author of Delivering Happiness — before his tragic passing on my Slingshot Living radio series. What he said was more than insightful. It was a roadmap for business success:

“If we get the culture right, then most of the other stuff — customer service, brand loyalty — becomes a natural byproduct.”

Tony rejected the idea that companies must choose between profit and people:

“Connectedness will not only make you individually happier — it actually makes your company more successful.”

He described happiness as a science — not a soft ideal:

• Pleasure (short-term highs)

• Passion / Flow (deep immersion)

• Purpose (being part of something bigger)

And he put forth this challenge:

“Happiness isn’t about what you sell — it’s about what you stand for.”

What if you thought of your company less like a business… and more like a conduit for delivering joy?

🎙 Full conversation from Slingshot Living Radio soon to be shared.

#TonyHsieh #DeliveringHappiness #CompanyCulture #FutureOfWork #PurposeDrivenLeadership #CustomerExperience